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Brand: Berrett-Koehler Publishers - Blowout Sale! Save up to 65%


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Branded Customer Service: The New Competitive Edge
Branded Customer Service: The New Competitive Edge
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ean: 9781576754047, isbn: 1576754049,

Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now. Branded Customer Servi...


Insult to Injury: Insurance, Fraud, and the Big Business of Bad Faith
Insult to Injury: Insurance, Fraud, and the Big Business of Bad Faith
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ean: 9781576753491, isbn: 1576753492,

Joan Hangarter bought a disability policy in 1990 to protect her should she ever become seriously ill. She dutifully paid her annual premiums for nearly a decade. But when she became disabled, she and her children found themselves homeless and bankru...


Beyond Juggling: Rebalancing Your Busy Life
Beyond Juggling: Rebalancing Your Busy Life
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ean: 9781576751305, isbn: 1576751309,

If you're one of the millions of people who are feeling overcommitted, overworked, and overtired, you've probably already learned that you can't juggle your way to a balanced life. With ever-increasing demands at work and at home, juggling only leads...


Imaginization
Imaginization
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ean: 9781576750261, isbn: 9781576750261,

""Imaginization"" is a way of thinking and organizing. It is a key managerial skill that will help you understand and develop your own creative potential, and find innovative solutions to difficult problems. It answers the call for more creative form...


Foundations of Human Resource Development
Foundations of Human Resource Development
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ean: 9781576754962, isbn: 1576754960,

In Foundations of Human Resouce Development, Richard Swanson and Edward Holton provide an up-to-date overview of the HRD profession as well as the terminology and processes required for sound HRD research and practice. Swanson and Holton’s work is ...


The Divine Right of Capital: Dethroning the Corporate Aristocracy
The Divine Right of Capital: Dethroning the Corporate Aristocracy
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ean: 9781576752371, isbn: 1576752372,

Wealth inequity, corporate welfare, and industrial pollution are the symptoms of our sickened economy, Marjorie Kelly suggests. The underlying illness is shareholder primacy. In The Divine Right of Capital, she shows that the corporate drive to maxim...


Getting Things Done When You Are Not in Charge
Getting Things Done When You Are Not in Charge
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ean: 9781576751725, isbn: 1576751724,

You are not in charge and you want to make a difference: that is the dilemma. You may not know who is in charge in today's changing, temporary, and virtual organizations, but you know you are not! You are searching for ways to contribute through the ...


Performance Consulting: A Practical Guide for HR and Learning Professionals
Performance Consulting: A Practical Guide for HR and Learning Professionals
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ean: 9781576754351, isbn: 1576754359,

The first edition of ""Performance Consulting"" introduced a concept which has since become a cornerstone of the human resource, learning and organizational development fields: training and HR solutions must be tied to an organization's business goal...


A Simpler Way
A Simpler Way
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ean: 9781576750506, isbn: 1576750507,

"We want life to be less arduous and more delightful. We want to be able to think differently about how to organize human activities." So begins A Simpler Way, an exploration of a radically different world view that will reshape how we think about or...


Be Your Own Brand: A Breakthrough Formula for Standing Out from the Crowd
Be Your Own Brand: A Breakthrough Formula for Standing Out from the Crowd
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ean: 9781605098104, isbn: 1605098108,

In this second edition of their classic book on personal brand, David McNally and Karl Speak show that developing a personal brand is not about constructing a contrived image. Rather, it is a process of discovering who you really are and what you asp...


Changing How the World Does Business: FedEx's Incredible Journey to Success # The Inside Story
Changing How the World Does Business: FedEx's Incredible Journey to Success # The Inside Story
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ean: 9781576754139, isbn: 1576754138,

From humble beginnings, FedEx has literally revolutionized the way business is conducted. Not too long ago, overnight shipping was barely an option for even the largest companies. Today, thanks to FedEx, it’s available to every living room start-up...


Beating the System: Using Creativity to Outsmart Bureaucracies
Beating the System: Using Creativity to Outsmart Bureaucracies
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ean: 9781576753309, isbn: 1576753301,

When was the last time you dealt with a bureaucracy—the phone company, an airline, a hospital, school, or government agency—and got what you wanted without weaving through a maze of infuriating hand-offs? Have you found these systems to be utterl...


Telling Training's Story: Evaluation Made Simple, Credible, and Effective
Telling Training's Story: Evaluation Made Simple, Credible, and Effective
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ean: 9781576751862, isbn: 1576751864,

You know it in your gut—training and development is valuable and worthwhile. But as a trainer, you need to prove this fact over and over to clients focused on bottom-line results. While most training evaluation methods are too elaborate, too comple...


Future Search: An Action Guide to Finding Common Ground in Organizations and Communities
Future Search: An Action Guide to Finding Common Ground in Organizations and Communities
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ean: 9781605094281, isbn: 1605094285,

Future Search is among the best-established and most effective methods for enabling people to make and implement ambitious plans. It has been used to redesign IKEA’s product pipeline in Sweden, develop an integrated economic development plan in Nor...


Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition
Trust & Betrayal in the Workplace: Building Effective Relationships in Your Organization, Second edition
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ean: 9781576753774, isbn: 1576753778,

In today's competitive global economy, organizations sometimes must make difficult, even distressing changes. For them to be successful, trust is vital. After all, business is conducted via relationships, and trust is the foundation to effective rela...


Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations
Ideas Are Free: How the Idea Revolution Is Liberating People and Transforming Organizations
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mpn: 9781576753743, ean: 9781576753743, isbn: 1576753743,

The fact is, because they're the ones actually doing the day-to-day work front-line employees see a great many problems and opportunities that their managers don't. But most organizations do very poorly at tapping into this extraordinary potential so...


How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions
How to Make Collaboration Work: Powerful Ways to Build Consensus, Solve Problems, and Make Decisions
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ean: 9781576751282, isbn: 9781576751282,

Every day we work with others to solve problems and make decisions, but the experience is often stressful, frustrating, and inefficient. In How to Make Collaboration Work, David Straus, a pioneer in the field of group problem solving, introduces five...


Intrinsic Motivation at Work: Building Energy and Commitment
Intrinsic Motivation at Work: Building Energy and Commitment
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ean: 9781576755679, isbn: 1576755673,

In today’s organizations engagement is vital—more is being required of workers than ever. In this new edition of his classic book, Kenneth Thomas draws on the latest research findings to identify the key to employee engagement: intrinsic motivati...


The Appreciative Inquiry Handbook: For Leaders of Change
The Appreciative Inquiry Handbook: For Leaders of Change
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mpn: 43171-565964, ean: 9781576754931, isbn: 1576754936,

One of today’s most popular change methods, Appreciative Inquiry (AI) has been used to undertake transformational initiatives in dozens of organizations, ranging from McDonald’s to the U.S. Navy to Save the Children. The assumption of AI is simpl...


Whistle While You Work: Heeding Your Life's Calling
Whistle While You Work: Heeding Your Life's Calling
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ean: 9781576751039, isbn: 1576751031,

Everyone has a calling with a unique purpose to fulfill in the world. Heeding it is about deliberately choosing a way of life and work consistent with individual gifts, passions, and values. Through powerful stories and a guided exploration of 52 pos...



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