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Blowout Sale! Up to 72% off on Customer Relations at Torrance Winchendon Library. Top brands include Brand: Best Sellers Publishing, Brand: Berrett-Koehler Publishers, Jeffrey Gitomer, DA CAPO LIFELONG, Sobel, Brand: AuthorHouse, Call Center Press, Brand: iUniverse, Brand: AMACOM, McGraw-Hill, Addison-Wesley Professional, Companion Press, FT Press, Wiley, Brand: University of Arizona Press, Nothing in Common Books, AMACOM, & McGraw-Hill Education. Hurry! Limited time offers. Offers valid only while supplies last.
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
By Brand: Best Sellers Publishing
You Save: 2%
sku: 0925-WS1301-A03015-0963626884, ean: 9780963626882, isbn: 0963626884,
Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those co...
Branded Customer Service: The New Competitive Edge
By Brand: Berrett-Koehler Publishers
You Save: 33%
ean: 9781576754047, isbn: 1576754049,
4.0 out of 5 stars with 47 reviews
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now. Branded Customer Servi...
All about Them: Grow Your Business by Focusing on Others
You Save: 72%
ean: 9780738219202, isbn: 0738219207,
4.6 out of 5 stars with 26 reviews
The best companies and most successful salespeople live by a three-word mantra—"all about them"—because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All about Them shows readers how...
Making Rain: The Secrets of Building Lifelong Client Loyalty
You Save: 43%
sku: 9780471264590, ean: 9780471264590, isbn: 0471264598,
4.1 out of 5 stars with 41 reviews
Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how...
The Positive Coach Approach: Call Center Coaching for High Performance
You Save: 24%
ean: 9781425978389, isbn: 142597838X,
4.0 out of 5 stars with 21 reviews
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter cal...
Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
You Save: 33%
ean: 9781879651449, isbn: 1879651440,
4.8 out of 5 stars with 17 reviews
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial pr...
Clued In: How to Keep Customers Coming Back Again and Again (paperback)
You Save: 50%
mpn: black & white illustrations, black & whi, ean: 9780137071128, isbn: 0137071124,
4.2 out of 5 stars with 55 reviews
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers....
People Love You: The Real Secret to Delivering Legendary Customer Experiences
You Save: 51%
ean: 9781118433249, isbn: 9781118433249,
4.1 out of 5 stars with 41 reviews
What you experience is what you remember. The more emotional theexperience, the deeper it is branded into your memory.Experience has a massive impact on buying decisions. Everytouch point, every time you or someone in your company engages acustomer, ...
Chicana and Chicano Art: ProtestArte (The Mexican American Experience)
By Brand: University of Arizona Press
You Save: 22%
mpn: Illustrations, ean: 9780816526475, isbn: 0816526478,
4.7 out of 5 stars with 9 reviews
This is the first book solely dedicated to the history, development, and present-day flowering of Chicana and Chicano visual arts. It offers readers an opportunity to understand and appreciate Chicana/o art from its beginnings in the 1960s, its relat...
A Piece of the Pie: The Story of Customer Service at Publix
By Nothing in Common Books
mpn: 43192-510528, ean: 9780976818373, isbn: 097681837X,
Publix Super Markets has been the top-ranked supermarket on Fortune Magazine's list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazine's "Hall of Fame" as o...
High-Profit Selling: Win the Sale Without Compromising on Price
You Save: 47%
ean: 9780814420096, isbn: 0814420095,
4.7 out of 5 stars with 35 reviews
In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to cutting prices, offering discounts, or making other concessions that cut into their operating margins-short-term strat...
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