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Customer Relations - 814 - Blowout Sale! Save up to 72%


Blowout Sale! Up to 72% off on Customer Relations at Torrance Winchendon Library. Top brands include Brand: Best Sellers Publishing, Brand: Berrett-Koehler Publishers, Jeffrey Gitomer, DA CAPO LIFELONG, Sobel, Brand: AuthorHouse, Call Center Press, Brand: iUniverse, Brand: AMACOM, McGraw-Hill, Addison-Wesley Professional, Companion Press, FT Press, Wiley, Brand: University of Arizona Press, Nothing in Common Books, AMACOM, & McGraw-Hill Education. Hurry! Limited time offers. Offers valid only while supplies last.



Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
Loyal for Life: How to Take Unhappy Customers from Hell to Heaven in 60 Seconds or Less
By Brand: Best Sellers Publishing
SKU: #0925-WS1301-A03015-0963626884
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$14.71
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sku: 0925-WS1301-A03015-0963626884, ean: 9780963626882, isbn: 0963626884,

Loyal for Life is the service recovery bible. It teaches you how to take unhappy customers from hell to heaven in 60 seconds or less. Every company, –no matter how excellent their products or employees, –occasionally makes a mistake. How those co...


Branded Customer Service: The New Competitive Edge
Branded Customer Service: The New Competitive Edge
By Brand: Berrett-Koehler Publishers
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$15.44
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ean: 9781576754047, isbn: 1576754049,

4.0 out of 5 stars with 47 reviews
Branding is an integral part of modern business strategy. But while there are dozens of books on branding products and marketing campaigns, nobody has applied the logic and techniques of branding to customer service--until now. Branded Customer Servi...


There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 ''Rings of Power'' for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
There's a Customer Born Every Minute: P.T. Barnum's Amazing 10 "Rings of Power" for Creating Fame, Fortune, and a Business Empire Today -- Guaranteed!
By Jeffrey Gitomer
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$31.30
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ean: 9780471784623, isbn: 9780471784623,

4.3 out of 5 stars with 36 reviews
Praise for THERE'S A CUSTOMER BORN EVERY MINUTE "Joe Vitale has created an entertaining, educational, andmotivational manual-with the help of P.T. Barnum-that belongs inevery hotel room alongside the Bible. Then, guests might read hisinspirational bo...


All about Them: Grow Your Business by Focusing on Others
All about Them: Grow Your Business by Focusing on Others
By DA CAPO LIFELONG
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ean: 9780738219202, isbn: 0738219207,

4.6 out of 5 stars with 26 reviews
The best companies and most successful salespeople live by a three-word mantra—"all about them"—because when they relentlessly focus their brand on their customers instead of themselves, their businesses flourish. All about Them shows readers how...


Making Rain: The Secrets of Building Lifelong Client Loyalty
Making Rain: The Secrets of Building Lifelong Client Loyalty
By Sobel
SKU: #9780471264590
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sku: 9780471264590, ean: 9780471264590, isbn: 0471264598,

4.1 out of 5 stars with 41 reviews
Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making Rain offers a series of provocative insights on how...


The Positive Coach Approach: Call Center Coaching for High Performance
The Positive Coach Approach: Call Center Coaching for High Performance
By Brand: AuthorHouse
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ean: 9781425978389, isbn: 142597838X,

4.0 out of 5 stars with 21 reviews
The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter cal...


Call Center Management on Fast Forward:  Succeeding in Today's Dynamic Inbound Environment (1st Edition)
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment (1st Edition)
By Call Center Press
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ean: 9780965909303, isbn: 0965909301,

4.1 out of 5 stars with 32 reviews
This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an ex...


The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day!
The Effective Manager's Handbook for Customer Service Success: 52 Weekly Motivational Tips and Quotes to Help You Improve Your Customer Service Every Day!
By Brand: iUniverse
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ean: 9780595150953, isbn: 0595150950,

It's a Service World. To succeed long-term, companies must retain and grow their customer base. The Effective Manager's Handbook for Customer Service Success is the tool that will give every manager insight into successful customer service, from peop...


The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena
The Behavioral Advantage: What the Smartest, Most Successful Companies Do Differently to Win in the B2B Arena
By Brand: AMACOM
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ean: 9780814416709, isbn: 0814416705,

4.0 out of 5 stars with 23 reviews
"In their book Winning Behavior, Terry Bacon and David Pugh showed how great companies outperform good ones through ""behavioral differentiation"" -- going beyond superior products and dependable service to connect with customers at every touchpoint....


What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain
By McGraw-Hill
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ean: 9780071411035, isbn: 0071411038,

A groundbreaking approach to selling to your customer's "pain" PR guru Steve Cody and sales consultant Richard Harte team up to bring readers a revolutionary methodology for discovering what customers really need and using that knowledge to build str...


The CRM Handbook: A Business Guide to Customer Relationship Management
The CRM Handbook: A Business Guide to Customer Relationship Management
By Addison-Wesley Professional
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mpn: 9780201730623, ean: 9780201730623, isbn: 0201730626,

4.2 out of 5 stars with 14 reviews


Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
Funeral Home Customer Service A–Z: Creating Exceptional Experiences for Today's Families
By Companion Press
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ean: 9781879651449, isbn: 1879651440,

4.8 out of 5 stars with 17 reviews
From personalizing memorials and visitations to aftercare for the bereaved, this thoughtful manual helps owners and staff of funeral homes and cemeteries better understand their customers and the special needs in tending to the grieving and burial pr...


Clued In: How to Keep Customers Coming Back Again and Again (paperback)
Clued In: How to Keep Customers Coming Back Again and Again (paperback)
By FT Press
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$17.50
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mpn: black & white illustrations, black & whi, ean: 9780137071128, isbn: 0137071124,

4.2 out of 5 stars with 55 reviews
Good, bad, or indifferent, every customer has an experience with your company and the products or services you provide. But few businesses really manage that customer experience, so they lose the chance to transform customers into lifetime customers....


People Love You: The Real Secret to Delivering Legendary Customer Experiences
People Love You: The Real Secret to Delivering Legendary Customer Experiences
By Wiley
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ean: 9781118433249, isbn: 9781118433249,

4.1 out of 5 stars with 41 reviews
What you experience is what you remember. The more emotional theexperience, the deeper it is branded into your memory.Experience has a massive impact on buying decisions. Everytouch point, every time you or someone in your company engages acustomer, ...


Chicana and Chicano Art: ProtestArte (The Mexican American Experience)
Chicana and Chicano Art: ProtestArte (The Mexican American Experience)
By Brand: University of Arizona Press
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mpn: Illustrations, ean: 9780816526475, isbn: 0816526478,

4.7 out of 5 stars with 9 reviews
This is the first book solely dedicated to the history, development, and present-day flowering of Chicana and Chicano visual arts. It offers readers an opportunity to understand and appreciate Chicana/o art from its beginnings in the 1960s, its relat...


A Piece of the Pie: The Story of Customer Service at Publix
A Piece of the Pie: The Story of Customer Service at Publix
By Nothing in Common Books
In Stock
$11.95

mpn: 43192-510528, ean: 9780976818373, isbn: 097681837X,

Publix Super Markets has been the top-ranked supermarket on Fortune Magazine's list of most admired companies, the highest-ranked retailer in the nation according to the American Customer Satisfaction Index, in Fortune Magazine's "Hall of Fame" as o...


High-Profit Selling: Win the Sale Without Compromising on Price
High-Profit Selling: Win the Sale Without Compromising on Price
By AMACOM
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ean: 9780814420096, isbn: 0814420095,

4.7 out of 5 stars with 35 reviews
In the high-pressure quest to make a sale, acquire a contract, and beat out other bidders, sales professionals frequently resort to cutting prices, offering discounts, or making other concessions that cut into their operating margins-short-term strat...


The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
The Three Value Conversations: How to Create, Elevate, and Capture Customer Value at Every Stage of the Long-Lead Sale
By McGraw-Hill Education
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$32.00
$15.40
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ean: 9780071849715, isbn: 0071849718,

4.5 out of 5 stars with 24 reviews
The three conversations B2B sale pros must have with customers to control every step of long lead buying cycle The most successful salespeople understand that they are fundamentally storytellers. The reality is that to succeed in sales, you need to m...


Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
Remarkable Service: A Guide to Winning and Keeping Customers for Servers, Managers, and Restaurant Owners
By Wiley
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$29.95
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ean: 9780470197400, isbn: 0470197404,

4.8 out of 5 stars with 54 reviews
As competition for customers is constantly increasing, contemporary restaurants must distinguish themselves by offering consistent, high-quality service. Service and hospitality can mean different things to different foodservice operations, and this ...


Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise
Lead Right for Your Company's Type: How to Connect Your Culture with Your Customer Promise
By AMACOM
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$27.95
$11.67
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ean: 9780814437995, isbn: 0814437990,

4.9 out of 5 stars with 42 reviews
Because one size does not fit all. From turf wars to low morale, most companies attempt to cure what ails them with the latest management fad-and fail. They are treating the symptoms while ignoring the true problem. Success starts with knowing the ki...



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