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Blowout Sale! Up to 80% off on Service at Torrance Winchendon Library. Top brands include Kai Yang, Karla Longree, Routledge, CRC Press, Stackpole Books, Gijs van Wulven, Ediciones El Viso, Brand: Cornell University Press, iUniverse, Inc., Brand: Wiley, Brand: Taylor Francis, Brand: Univ Of Minnesota Press, Taylor & Francis, Heyday, Cornell University Press, Brand: Robert Houston Smith Publishers, Berrett-Koehler Publishers, International Lifestyle Relocate, & Syracuse University Press. Hurry! Limited time offers. Offers valid only while supplies last.



Design for Six Sigma for Service (Six SIGMA Operational Methods)
Design for Six Sigma for Service (Six SIGMA Operational Methods)
By Kai Yang
In Stock
$103.00
$91.90
You Save: 11%

mpn: Illustrations, ean: 9780071445559, isbn: 0071445552,

4.0 out of 5 stars with 46 reviews
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the ser...


Quantity Food Sanitation, 5th Edition
Quantity Food Sanitation, 5th Edition
By Karla Longree
In Stock
$126.95
$24.98
You Save: 80%

ean: 9780471596608, isbn: 0471596604,

4.7 out of 5 stars with 56 reviews
A celebrated classic updated and revised for the 1990s and beyond .. .Consumer safety is the most important concern of any successfulbulk foodservice operation. And no book has done more to safeguardconsumers from foodborne illnesses than Quantity Fo...


Water Security: Principles, Perspectives and Practices (Earthscan Water Text)
Water Security: Principles, Perspectives and Practices (Earthscan Water Text)
By Routledge
In Stock
$68.95
$51.88
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mpn: 76 black & white illustrations, ean: 9781466582521, isbn: 1926692640,

4.1 out of 5 stars with 35 reviews
The purpose of this book is to present an overview of the latest research, policy, practitioner, academic and international thinking on water security―an issue that, like water governance a few years ago, has developed much policy awareness and mo...


Human Error in Medicine (Human Error and Safety)
Human Error in Medicine (Human Error and Safety)
By CRC Press
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$83.95
$47.62
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ean: 9780805813869, isbn: 0805813861,

4.5 out of 5 stars with 47 reviews
This edited collection of articles addresses aspects of medical care in which human error is associated with unanticipated adverse outcomes. For the purposes of this book, human error encompasses mismanagement of medical care due to: * inadequacies ...


New York Breweries (Breweries Series)
New York Breweries (Breweries Series)
By Stackpole Books
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$19.95
$10.86
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mpn: black & white illustrations, ean: 9780811712293, isbn: 081171229X,

4.9 out of 5 stars with 38 reviews
Revised and updated, this second edition features information on 89 breweries and brewpubs across the Empire State. Each profile includes the brewery's story, styles of beer brewed, tours, food served, special features, and the author's "Pick" of the...


The Innovation Maze: Four Routes to a Successful New Business Case
The Innovation Maze: Four Routes to a Successful New Business Case
By Gijs van Wulven
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$45.00
$27.15
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ean: 9789063694104, isbn: 9063694105,

4.2 out of 5 stars with 8 reviews
Do you struggle with innovation? The Innovation Maze makes innovation simple. It shows you four different routes through the wonderfully designed innovation maze to successful new business cases for new products or services. This book is your guide o...


A-Tipica Weddings
A-Tipica Weddings
By Ediciones El Viso
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$60.00
$36.52
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ean: 9788494746611, isbn: 8494746618,

4.3 out of 5 stars with 41 reviews
• This book offers an overview of A-tipica's legacy• A photographic survey of countless weddings where elegance, sophistication and savoir-faire reignOn the occasion of its 15th anniversary this coffee-table book reveals the work of A-tipica, an ...


Taxi!: Cabs and Capitalism in New York City
Taxi!: Cabs and Capitalism in New York City
By Brand: Cornell University Press
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ean: 9780801474392, isbn: 0801474396,

4.8 out of 5 stars with 56 reviews
"Mathew, as a member of the Organizing Committee of the New York Taxi Workers Alliance, has a unique perspective on the plight of immigrant taxi drivers. . . . Mathew explores the history of New York's taxicab industry, which has been in a cycle of c...


How to Succeed in the Restaurant Business: Crunching Numbers--Now That’s the Bottom Line!
How to Succeed in the Restaurant Business: Crunching Numbers--Now That’s the Bottom Line!
By iUniverse, Inc.
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$11.95
$10.44
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ean: 9780595351671, isbn: 0595351670,

4.2 out of 5 stars with 27 reviews
Have you ever wondered how a restaurant with great food and service can go out of business? Have you questioned why restaurants with large volume do not always bring in a good return? Author Joseph Zapoli answers those questions and more with this in...


Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction (Total Quality Management)
By Brand: Wiley
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$52.95
$28.87
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ean: 9781557865533, isbn: 1557865531,

4.0 out of 5 stars with 59 reviews
Intended for business students and managers who want to become more customer-oriented, this book focuses on helping managers develop information skills for understanding customers' perceptions of value and satisfaction....


Contemporary Hospitality and Tourism Management Issues in China and India: Today's Dragons and Tigers
Contemporary Hospitality and Tourism Management Issues in China and India: Today's Dragons and Tigers
By Brand: Taylor Francis
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$65.95
$57.93
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ean: 9780750668569, isbn: 0750668563,

4.9 out of 5 stars with 27 reviews
This book represents a comprehensive, authoritative and up-to-date analysis of key sectors in the hospitality and tourism industries in China and India, and will address the market's growing need for information on Tourism in China and India. The tex...


Beaches, Ruins, Resorts: The Politics of Tourism in the Arab World
Beaches, Ruins, Resorts: The Politics of Tourism in the Arab World
By Brand: Univ Of Minnesota Press
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$25.00
$17.25
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ean: 9780816654925, isbn: 0816654921,

4.3 out of 5 stars with 59 reviews
Despite being viewed as a dangerous region to visit, leisure travel across the Middle East has thrived even in the post-9/11 era. In Beaches, Ruins, Resorts, Waleed Hazbun investigates this overlooked industry to show how tourism is shaping the econo...


International Hospitality Management: concepts and cases
International Hospitality Management: concepts and cases
By Taylor & Francis
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$65.95
$35.14
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ean: 9780750666756, isbn: 9780750666756,

4.6 out of 5 stars with 36 reviews
International Hospitality Management: issues and applications brings together the latest developments in global hospitality operations with the contemporary management principles. It provides a truly international perspective on the hospitality and t...


High Spirits: The Legacy Bars of San Francisco
High Spirits: The Legacy Bars of San Francisco
By Heyday
In Stock
$18.00

ean: 9781597143127, isbn: 159714312X,

The best places to imbibe in San FranciscoCommunity, heritage, architecture—oh yes, and stiff pours: these are the hallmarks of San Francisco's Legacy Bars. High Spirits leads readers on a neighborhood-by-neighborhood pub crawl in search of the cit...


Maid to Order in Hong Kong: Stories of Migrant Workers, Second Edition
Maid to Order in Hong Kong: Stories of Migrant Workers, Second Edition
By Cornell University Press
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$22.95
$14.66
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ean: 9780801473234, isbn: 0801473233,

4.0 out of 5 stars with 35 reviews
Middle-class Chinese women in the global city of Hong Kong have entered the workforce in unprecedented numbers over the past three decades, and the demand for foreign domestic workers has soared. A decade ago some foretold the decline in foreign work...


Neon Metropolis: How Las Vegas Started the Twenty-First Century
Neon Metropolis: How Las Vegas Started the Twenty-First Century
By Routledge
In Stock
$39.95
$14.86
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ean: 9780415926133, isbn: 0415926130,

4.8 out of 5 stars with 60 reviews
First published in 2003. Routledge is an imprint of Taylor & Francis, an informa company....


The Executive Guide to Call Center Metrics
The Executive Guide to Call Center Metrics
By Brand: Robert Houston Smith Publishers
In Stock
$34.95
$33.83
You Save: 3%

ean: 9781887355087, isbn: 1887355081,

4.6 out of 5 stars with 32 reviews
As the cost of doing business increases, call centers and help desks are frequently moving overseas. How can your center remain competitive? Is pooling the best way to slash your wait times? James Abbott concisely answers these questions as he leads ...


What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
By Berrett-Koehler Publishers
In Stock
$34.95
$22.31
You Save: 36%

mpn: illustrations, ean: 9781626565845, isbn: 1626565848,

4.3 out of 5 stars with 44 reviews
Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as agains...


Homestay 101 for Hosts - The Complete Guide to Start & Run a Successful Homestay (New Edition)
Homestay 101 for Hosts - The Complete Guide to Start & Run a Successful Homestay (New Edition)
By International Lifestyle Relocate
In Stock
$11.95
$5.92
You Save: 50%

ean: 9780978038106, isbn: 097803810X,

4.0 out of 5 stars with 38 reviews
You Earn as they Learn! Renting out your spare room or rooms in your home as a "Homestay Host" is a great home-based business that enables thousands of people like you to make extra income. Renting out those spare bedrooms can be profitable and rewa...


First Taste of Freedom: A Cultural History of Bicycle Marketing in the United States (Sports and Entertainment)
First Taste of Freedom: A Cultural History of Bicycle Marketing in the United States (Sports and Entertainment)
By Syracuse University Press
In Stock
$27.95
$18.34
You Save: 34%

ean: 9780815635918, isbn: 9780815635918,

4.5 out of 5 stars with 10 reviews
The bicycle has long been a part of American culture but few would describe it as an essential element of American identity in the same way that it is fundamental to European and Asian cultures. Instead, American culture has had a more turbulent rela...



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